We offer a comprehensive consultancy service that is focused on caring for clients. This is evident in the way in which we care for every member through the depth of our offering, the personalised, empathetic and interactive service we deliver, the manner in which we choose to communicate with our stakeholders and what we communicate with them, and our transparency in our processes and service delivery.
We’re actively involved
This all rests on a solid foundation of the collective experience and values of our proactive administration team and the high level of involvement of all our consultants. Each and every member of this team holds the most important experience required to care for clients. They therefore hold themselves personally accountable for the proper care of members, which is why they address their needs immediately and with compassion.
We value simplicity
We detest complexity. Our aim is to simplify. We cut through the complex legal and medical jargon and explain products in simple to understand language. We make communication and engagement with members and beneficiaries simpler by offering various communication channels.
Our fees are declared upfront, leaving no surprises or unexpected expenses for our clients. Our expertise, categories of advice and administrative abilities are declared to all of our clients and we will not take on or agree to assignments that fall outside of our scope of abilities.
We leverage technology
Our dynamic, bespoke administrative procedures and the processes that accompany it have been designed and developed in-house specifically to amplify the reach, insight and capacity of our employees. Designed to offer both existing and prospective clients a user-friendly repository of information, the website provides pertinent information, useful contact details and form downloads that may be used by members.
We inform and empower
The primary focus of our communication is to ensure that our client’s understand exactly what we are doing for them and what benefits they derive from being part of our broader family. Our mission is to simplify our communications and produce easy-to-understand documents. Whilst our communications are clear and purpose driven, we strive to share relevant and pertinent information that members need to know and do it in a manner that is simple and easy to understand.
We communicate and advise
For Corporate clients, we provide high level consultancy and advisory services designed to enable strategic decision making on matters such as :
- Industry information and feedback on current issues and cases relevant to the industry,
- Market / competitor schemes analysis,
- Rules and criteria which are considered when wanting to choose a medical scheme,
- Employee wellness and wellness programmes or initiatives,
- Qualitative issues with regard to the current medical scheme, example efficiency on processing claims, solvency requirements, brand awareness, credit control issues,
- Review of the medical schemes’ financial position..
- Interpretation and application of the Rules of the medical scheme, the Medical Schemes Act and other relevant pieces of legislation,
Communication to members, on the other hand, is more practical, day-to-day hands-on communication that would include hints and tips about their membership. It is designed to encourage that members enjoy maximum benefit of their membership and lead healthy lifestyles.
Our highly skilled and trained consultants educate and inform clients on the mechanism of the chosen financial product. We deliver this training in the manner that best meets the requirements, and is the most cost and time effective. No flashy, ostentatious workshops for the sake of it or because that’s the industry norm, but rather real, relevant and impactful education sessions.
Click on the links below to get a summary of the changes for medical schemes that will come into effect as from the 1 January 2020. Bonitas Medical Fund Discovery Health Medical Scheme...
Click on the links below to view the presentations from the Conference that EB Solutions hosted for its clients on Fri 13th September 2019. Please use the password EBSOLUTIONS. National Health Insurance Presented by John Eagles, MD of EB Solutions. He shared some...
Tuberculosis is an infectious disease that usually affects the lungs. Compared with other diseases caused by a single infectious agent, tuberculosis is the second biggest killer, globally. In 2015, 1.8 million people died from the disease. Key points about TB: South...
It’s tax season again! You will need your tax certificate from your medical aid scheme to complete the Medical section of your annual tax return. If your contribution is paid by your employer, then your medical scheme contribution will be reflected on your IRP5....
So you’ve just received your notification from your medical scheme and you’re horrified to learn that your premium will increase by 11.9%. What the heck!!! Each year the premium increases are way more than salary increases, so what is driving up the cost of the...
The concept of “Gap Cover” is becoming more and more accepted as a vital part of your total medical aid package. Nowadays, most conversations about medical aid also includes reference to Gap Cover. But what is Gap Cover and why is it important? When you are...